When Prancer injures his hoof Santa’s stable hand, John, must find a fill in to ensure Christmas deliveries go off without a hitch. His mission gets complicated when he discovers that Frankie, the perfect substitute reindeer, belongs to a precocious 8-year-old girl and her mother Annie. As he races to get Frankie up to the North Pole, he realizes that he’s actually falling in love with Annie and has to find a way to win her over and save Christmas at the same time.